Opus Telecoms

About

Opus telecoms is a leading independent Provider of business communication solutions, delivering unified communications, IT & Applications, Voice or Connectivity to medium and large enterprises nationwide.

Founded in 1992, their aim is to be the most successful independent technology partner in the UK. Whose purpose is to enable enterprises to succeed and thrive by providing purpose driven technology, backed by caring personalised service.

Opus is a customer-driven and results-oriented technology company that provides end to end communications, IT and managed print services, to private and public sector organisations across the UK and beyond.

Campaign Objectives

As Opus firmly believe in being customer driven a key priority for them is customer satisfaction and customer service.

Great Guns Marketing were brought on board to undertake monthly surveys and to contact existing customers and ask them to carry out a short customer satisfaction survey over the phone about their previous months experience with Opus and its representatives.  This would then be used by Opus to facilitate improvements and training if needed.  As well as identifying if particular customers needed further engagement by Opus’ management team.

Great Guns Marketing were provided a list of customers every month for the 6 different departments within Opus and we were targeted with a set amount of completed surveys per day.

Campaign Results

We have been consistently hitting our survey targets with Opus every month for over 3 years now.

During this time the surveys have highlighted particular areas for improvement and also opportunities which Opus were able to seize on to enable to provide good customer service and quality of delivering their services.

Customer Comments

“It’s over 3 years now that we have been working with them and we are very happy with their approach, attention to detail and results that they have achieved to date”.

Stephen – Head of service delivery